Full Policy
Privacy Policy
This Privacy Policy describes how StableFX Robots collects, uses, stores, shares, and protects personal information when you access our website, purchase our products, download files, request support, subscribe to updates, or communicate with us.
By using our website, products, or services, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our website, purchase products, or provide personal information to us.
1. Who We Are
StableFX Robots provides digital trading software, Expert Advisors, product documentation, setup guidance, license activation, educational content, and customer support for MetaTrader users.
References to “StableFX Robots,” “we,” “us,” or “our” mean the owner and operator of this website. References to “you,” “user,” “customer,” or “visitor” mean anyone who accesses our website, purchases a product, contacts support, or uses our services.
2. Information We May Collect
We may collect personal information that you voluntarily provide to us, information generated through your use of our website, and information needed to process orders, deliver products, activate licenses, and provide support.
The types of information we may collect include:
- Name, email address, and contact details.
- Order number, purchase history, product selection, and payment status.
- License activation information, MetaTrader account number, or account identifier when required for product activation.
- Support messages, screenshots, error messages, broker name, platform version, VPS details, and setup information you choose to provide.
- Website usage data such as pages visited, device type, browser type, IP address, approximate location, referral source, and cookie identifiers.
- Email subscription preferences, marketing consent, and communication history.
3. Information We Do Not Request
StableFX Robots does not ask for your trading account password, investor password, wallet seed phrase, private keys, remote payment access, or sensitive banking login credentials.
If someone claiming to represent StableFX Robots asks for this information, please stop communication and contact us through the official channels listed on our Contact page.
4. How We Use Your Information
We may use your information for the following purposes:
- To process orders and confirm purchases.
- To deliver digital products, files, documentation, and download access.
- To activate, manage, reset, or verify product licenses.
- To provide customer support, troubleshooting, installation help, and setup guidance.
- To respond to questions, complaints, refund requests, and service inquiries.
- To improve our website, products, documentation, user experience, and support process.
- To detect fraud, abuse, unauthorized sharing, license misuse, security issues, or policy violations.
- To send service-related notices, product updates, order information, or support messages.
- To send marketing emails only where permitted or where you have subscribed.
- To comply with legal, tax, accounting, payment, security, and regulatory obligations.
5. Legal Basis for Processing
Where applicable privacy laws require a legal basis for processing personal information, we may process your information based on one or more of the following grounds:
- Contract performance, such as processing your order, delivering products, and providing support.
- Legitimate interests, such as improving our services, protecting our products, preventing fraud, and securing our website.
- Consent, such as subscribing to marketing emails or accepting optional cookies where required.
- Legal obligations, such as tax, accounting, fraud prevention, and compliance requirements.
6. Payments and Payment Processors
Payments may be processed by third-party payment providers, checkout services, banks, card networks, or other payment platforms. We may receive information such as payment status, transaction ID, order confirmation, billing details, or fraud screening information.
We do not intentionally store full credit card numbers or complete payment credentials on our website unless explicitly provided by a secure payment provider. Payment processing is subject to the privacy policies and terms of the relevant third-party payment provider.
7. Cookies and Similar Technologies
We may use cookies, pixels, local storage, analytics tools, and similar technologies to operate the website, remember preferences, secure sessions, analyze traffic, measure performance, improve content, and support marketing where permitted.
You can control cookies through your browser settings. Blocking some cookies may affect website functionality, checkout, login, analytics, or user experience.
8. Analytics and Website Performance
We may use analytics tools to understand how visitors use our website, which pages are viewed, how users arrive at the site, and how the website performs across devices. This information helps us improve content, product pages, support materials, and the customer experience.
Analytics data may include IP address, browser type, device type, operating system, pages visited, time on page, referral source, approximate location, and cookie identifiers.
9. Email and Marketing Communications
If you subscribe to emails, request product updates, or purchase from us, we may send you service-related messages, order updates, support messages, product notices, or marketing emails where permitted by law.
You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us. Even if you unsubscribe from marketing messages, we may still send important transactional or service-related messages.
10. Sharing of Information
We do not sell your personal information as our primary business model. However, we may share information with trusted third parties when necessary to operate our website, process orders, deliver products, provide support, prevent fraud, or comply with legal obligations.
These third parties may include:
- Payment processors and checkout providers.
- Hosting providers, website security providers, and cloud infrastructure services.
- Email delivery, customer support, CRM, and communication platforms.
- Analytics, advertising, or performance measurement tools.
- License activation, software delivery, and anti-fraud systems.
- Professional advisors, accountants, legal providers, or compliance consultants.
- Authorities, regulators, courts, or law enforcement where required by law.
11. Third-Party Links and Services
Our website may link to third-party websites, platforms, brokers, MetaTrader-related services, Myfxbook, payment providers, Telegram, social networks, VPS providers, or external resources.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. You should review their privacy policies before providing information to them.
12. Telegram and External Communication Channels
If you contact us through Telegram or another external platform, your communication may also be subject to that platform’s privacy policy and terms. We may use the information you provide through those channels to respond to support requests, verify orders, assist with installation, and protect against fraud or impersonation.
13. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, product support, license management, fraud prevention, legal compliance, accounting, dispute resolution, and business recordkeeping.
Retention periods may vary depending on the type of information, legal requirements, payment records, support history, product license status, and security needs.
14. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, online service, email, payment system, or internet transmission is completely secure. We cannot guarantee absolute security of information transmitted or stored online.
15. International Users
StableFX Robots may serve users in different countries. Your information may be processed, stored, or transferred in countries other than your own, where data protection laws may differ from those in your jurisdiction.
By using our website or services, you acknowledge that your information may be transferred and processed internationally where necessary to operate our business, deliver products, and provide support.
16. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. These may include the right to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or information about how your data is used.
To make a privacy request, contact us using the official contact details below. We may need to verify your identity before responding to your request.
17. California Privacy Notice
If you are a California resident and the California Consumer Privacy Act or similar California privacy laws apply to us, you may have rights to know what personal information we collect, request deletion, request correction, opt out of certain sales or sharing of personal information, and limit certain uses of sensitive personal information where applicable.
We do not knowingly sell personal information as our primary business model. If our use of advertising, analytics, or tracking technologies is considered “sharing” or “sale” under applicable law, you may contact us to exercise available privacy choices.
18. Children’s Privacy
Our website and products are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and remove the information where appropriate.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date on this page. Continued use of our website, products, or services after changes are posted means you accept the updated Privacy Policy.
20. Contact Us
If you have questions about this Privacy Policy or want to submit a privacy request, please contact us through the official channels below.
Email: stablefxrobots@gmail.com
Website: stablefxrobots.com
Contact Page: https://stablefxrobots.com/contact-us/
Effective Date: May 6, 2026
